Frequently Asked Questions

After your booking has been confirmed (which is usually within 1-2 weeks of your service), you will receive a confirmation email. This email will contain a summary of your booking, including a line that shows the date and time of arrival. This will indicate when you should expect the cleaner. Please note there may be an arrival window, and the team will arrive between these times and then start cleaning.

Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please make sure to either contact us and let us know if we can use a private car parking spot or advise if there is any available parking nearby.

Our pricing varies depending on the size of your property, the type of cleaning service required, and the frequency of visits. We offer competitive rates and provide free quotes. Contact us today to get a personalized estimate based on your specific needs.

No, you don't need to be home during the cleaning service. Many of our clients provide us with access instructions or a spare key. Our team is fully insured and bonded, so you can trust us to clean your home safely and securely while you're away.

We offer a 200% satisfaction guarantee. If you're not completely satisfied with our service, we'll return to re-clean the areas of concern at no additional cost. If you're still not happy, we'll provide a full refund. Your satisfaction is our top priority.